Privacy Policy

Last updated: 01/01/2026

Amazali by La Factory Pty Ltd (“Amazali”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Email address
• Phone number
• Residential or project address
• Information you submit via enquiry forms or consultation bookings
• Project details, preferences and selections
• Communications between you and Amazali
• Technical data such as IP address, browser type and website usage (via cookies and analytics tools)

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We collect personal information when you:

• Submit an enquiry or contact form
• Request a consultation or quotation
• Communicate with us via email, phone or social media
• Browse or interact with our website
• Engage us for design, joinery or related services

Some information may be collected automatically through cookies or analytics services.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotations
• Deliver our design, joinery and project services
• Communicate about your project or consultation
• Improve our website, services and user experience
• Send marketing communications (where permitted)
• Meet legal, regulatory and contractual obligations

We will not use your personal information for purposes unrelated to our services without your consent.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Employees and contractors of Amazali
• Trusted suppliers, manufacturers, installers and consultants involved in your project
• Service providers such as IT, hosting, CRM, accounting or marketing platforms
• Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

Some third-party service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.

5. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

• Analyse website traffic and usage
• Improve functionality and performance
• Enhance user experience

You may disable cookies via your browser settings, however this may affect website functionality.

6. Marketing Communications

We may send you marketing communications if:

• You have requested information or a consultation
• You have engaged with our services
• You have opted in to receive communications

You may opt out at any time by using the unsubscribe link or contacting us directly.

7. Storage & Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored securely in electronic and/or physical systems accessible only to authorised personnel.

8. Access & Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date or incomplete.

Requests should be made in writing using the contact details below.

9. Complaints

If you believe we have breached your privacy, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

11. Contact Us

For privacy enquiries, access requests or complaints, please contact:

Amazali by La Factory Pty Ltd

Email: showroom@amazali.com.au
Website: www.amazali.com.au

This policy should be read in conjunction with our Website Disclaimer and Terms & Conditions.